Latest Windows 10 update crashes PCs with Blue Screen of Death, if you have these printers
The latest update for Windows 10 is affecting different organizations that use office printers for work, and we give you a solution.
It is no surprise if we tell you that with the recent launch of the Windows 10 March Update Some computers are experiencing a series of failures, but the one that concerns us throws the fearsome blue screen of death and seems to go hand in hand with printer drivers.
The cumulative update KB5000802, which is automatic and that you probably already have it on your computer, it seems that it has brought an annoying error if what you want is to use your computer, of course, to also print your work, although it seems to affect only those printers within of the business rank.
And is that this March update is being a headache for computers with business printers where the operating system crashes completely and shows the characteristic blue screen of death with the error code APC_INDEX_MISMATCH win32kfull.sys.
“This update appears to be causing blue screens when printing to Kyocera’s universal print drivers. I’ve already had at least 20 confirmed cases from 4 different clients and it’s only been an hour in the day“, Says a reader of the medium Windowslatest. In addition to kyocera driver failures, other affected printing companies would be Ricoh and Zebra.
The worrying thing is that Windows 10 directly crashes when users click on the “print” option in applications such as Notepad or Microsoft Office.
It appears that Microsoft has temporarily halted the rollout of the March 2021 cumulative update while they address this issue that is affecting multiple organizations.
If you are a systems administrator or your organization is affected by this failure, basically what you have to do is uninstall cumulative update or even roll back to a previous restore point on your Windows 10.
As the restore point is not sure that you have it, the best option is to go to settings, then to “update and security”, and select “Windows update”. Now just go to “view update history”, click on the link that says “uninstall updates”, find the cumulative update KB5000802 and click “uninstall.”