What procedures can I do at the SEPE after the cyber attack?
Although more than 48 hours have passed since the SEPE cyberattack took place, the public employment service has still not returned to normality. We tell you what procedures you can do and which ones should wait.
Last Tuesday, March 9, the State Public Employment Service (SEPE) suffered a cyberattack that interrupted the services of the electronic headquarters, the operation of the website and the telephone service.
The person responsible for the hack is Ryuk, one of the most used ransomware that has also been behind other notorious attacks, such as the one that Prosegur suffered in 2019. As announced by the government in a statement, Neither the confidentiality of the data nor the management of the payment of benefits have been compromised.
From the Central Trade Union Independent and Officials (CSFI) have stated this cyber attack is a consequence of the lack of material and human resources dragged by the SEPE, whose applications and computer systems have an average age of about 30 years.
Despite the fact that more than two days have passed since the cyberattack was perpetrated, the SEPE has not yet returned to normality and, at the moment, it is not possible to carry out most of the procedures. If you enter the website you will see that most of the links do not work and that it is not possible to request an appointment or carry out any formalities.
Given that the information and communications systems of the SEPE continue not to function properly, it has been suspended the calculation of deadlines until the system is restored. Job applications will be renewed automatically or it may be renewed once the service has been restored without loss of rights by the public employment services.
In relation to the payment of the benefit, the SEPE points out that the payment of benefits has been made normally in the first week of March, and stresses that The cyberattack will not affect in any case the rights of the applicants for the benefits.
Regarding company procedures, until the situation returns to normal it will not be possible communicate hiring electronically. It can be done when the service is resumed without running the deadlines during its interruption. Besides, also You’ll have to wait the information on periods of activity that companies have to submit in ERTE, as well as the request for new ERTE.
Although the SEPE electronic office is not operational, If you already have an appointment, you can go to the benefit offices on the day and time of your appointment. In case the office is closed on time, the public employment service staff will contact you to notify you and offer you a solution.