WhatsApp incorporates a new option that will get you out of more than one trouble with the application
WhatsApp is preparing the arrival of a technical support chat that will allow us to send all our incidents to be answered by a technician within a maximum period of 48 hours.
Although WhatsApp is the most used messaging application in the world, it lacks a chat support that can help us get out of some trouble, but the latest beta version of the application is already preparing the ground for we can speak directly to technical support.
It is still unknown how WhatsApp will manage the number of requests that they will receive daily in their new support chat, and that is why this feature is enabled first in the beta version for Android, and only for a select group of users.
Currently in the stable version, if we want to report some kind of problem with the application, we must go to settings, then to help and finally “contact us”. There we can describe our problem, add screenshots and other information, until we can send this incident via email.
Things are going to change, and it is that now in the beta version of WhatsApp for Android a support chat is being tested, as reported Wabetainfo thanks to some screenshots where we can see exactly how it works.
It is unknown if initially it will be a bot who will answer us until an application engineer solves our question after a while, but in view of the number of users it is unlikely that there will always be a person available in this chat support.
So once we send our incident, a chat will be created whose name will be the incident number that will have been automatically given to us along with the description of our problem.
At that time there will only be two participants in this conversation, such as the sender of the problem (us) and WhatsApp, which will be the receiver. Both messages will be end-to-end encrypted.
In the screenshots we can read that our query will be answered within 48 hours, which would undoubtedly be a breakthrough given that we are facing an application with more than 1 billion active users.
It is interesting to see where this feature is headed, because there will also be users who use this technical service chat for other purposes that could end up causing some delay in the response for those users who really need help.