If they call you reporting a fee increase, hang up, it’s a scam
Vodafone Spain warns that cybercriminals are trying to get the personal and banking data of their customers in a new scam, and you should be aware of it.
Surely it has not been the first time that they have called you by phone supposedly telling you that they were from a trusted company or a mobile operator, offering you some type of discount, offer or even informing you that your bills were being overcharged, Well, it is likely that you have experienced a scam.
One of the most famous mobile operators is Vodafone, and that is why cybercriminals pretend to be this telephone company to try to obtain privileged information from customers such as the bank account number, the national identity document or other information that, accordingly, is valid for them to get much more sensitive information.
It has reached such a situation that Vodafone Spain has been forced to issue a statement on social networks stating that a scam is currently being reproduced in which cybercriminals pretend to be the operator stating that they are going to raise your quota to € 22 immediately, and if you ignore them, they promise to put you in a file so that the OCU can take care of other operators calling you. They clarify that it is a scam, and that you should hang up immediately.
🚨 If they call you saying that we are going to raise the fee to € 22 immediately, HANG UP. They pretend to be our operators and, if you do not agree, they promise to put you in “a file” so that the OCU can take care of other operators to call you. It’s a scam, don’t bite!
– Vodafone Spain (@vodafone_es) April 28, 2021
It is not a new scam, since this is known as “vishing” and it is basically the combination of voice and phishing, and where cybercriminals impersonate a third party, in this case a mobile operator , to try to get more information about the client such as personal or bank information.
That is why you must be aware that Vodafone and any other operator with which you have signed, already has all your personal and banking data, and therefore it does not make much sense to ask them again, and less by phone. If there is a problem with your banking or personal information, it is best to go in person to one of the Vodafone stores scattered throughout the territory.
We also recommend that when you receive a phone call from a number that you do not know, you look it up on the Internet, since the user community has previously left their opinions on these phone numbers, and the vast majority are fraudulent.