What can you do if you buy online with Bizum and you do not receive the product?
At Bizum they want to offer users the greatest possible confidence and clarify an issue that usually worries in online purchases.
More and more purchases are made online and shipping and payment systems are more secure. Whether in multinationals or in small businesses, work is done on making the whole process as reliable as possible, but sometimes misunderstandings and problems occur that are beyond the control of the client and must be complained about.
If you are one of those who buy online, surely it has happened to you at some time: you have made a purchase that has not reached you even though you paid for it. It is usually a quick fix mishap, but sometimes things get complicated. Therefore, being Bizum one of the most common payment systems today, on the platform they explain how to act in these situations.
Before commenting on the options offered by Bizum, we recommend you read this article on how to act if you are scammed with the application, because other problems may arise and you have to know how to deal with them.
The first thing to clarify is that they can be lived two very different circumstances: between individuals or when buying from an online store. If it is between particularities the situation is complicated and they recommend “go to your bank to inform you about the different ways of claiming“in case of not reaching a solution.
If you experience this situation with an online store, Bizum states that “all the information of the operations is registered in the systems“That is, any activity is saved and you can always justify that you have made the payment for the product that has not arrived.
What’s more, at Bizum they don’t want to be opaque in reference to any illegality and they affirm that they will collaborate “in pursuit of the alleged scammer providing the data we have about it and the affected transaction as soon as the competent authorities officially request it“.
In the Bizum frequently asked questions the possibility of obtaining an automatic money back is not offered, but is encouraged to claim the purchased product. They undertake to provide documentation that ensures the completion of the payment and help in the process so that you take the appropriate measures.