It has happened to him that Alexa asks, what time is it? Is it cold outside? How is the Colombian game going? and there is no immediate response from the voice assistant, there are many reasons, or you do not have an internet connection, or you do not identify who is speaking to you, or the ambient noise is greater.

It is not that the assistants are in rebellion but that they may be minor inconveniences, easy to solve.

The first ones are of use and access, remember that it is normal for Alexa to hear and understand perfectly, within a certain distance between where you are and the device.

The easiest thing to try is to use the power adapter that came with the device to prevent damage to the equipment.

You can check the internet connection and that it works effectively, that the device is not muted, check that the light is not red, you can press the Action button on the Echo device to check if Alexa responds.

The simplest thing is to unplug the device and plug it back in.

The other way is to rephrase the question or ask Alexa if she has listened to see if she responds.

Think if the problems of Alexa to understand also have to do with noise, evaluate the place where the device or speaker is the ideal, it can be done with a check by consulting the voice history of Alexa.

From the Alexa application, available for iPhone and Android in the More menu, the Settings option, select Alexa Privacy and finally Check voice history. There you can see all the tickets available with their date, etc.

You will also know if there was someone talking next door or the TV was on, music was playing nearby, noise from the street was coming in and you can decide if it is an ideal place or a relocation is required.​

Alexa can identify you

One way to solve these misunderstandings with Alexa is for Amazon’s voice assistant to recognize your voice. For this there is an option called voice ID or voice profile.

When you create a voice ID in the Alexa app in the More section you can in Settings and then in My profile and family add a voice in the add my voice section.

The assistant will ask you to say some things out loud, and then Alexa will learn what your voice is.

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